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Terms and Conditions

Packaging

All jewellery is carefully packaged in branded boxes. The parcel is sent in an unbranded padded envelope, with our name and address discreetly included on the reverse.

 

Delivery Information

Please visit our Delivery Page for details and note the specific details pertaining to each individual jewellery item listed in the shop, as well as our timescale for bespoke items and specialist services.

 

Returns and Exchanges

You have 14 days to return or exchange goods for any reason. You are responsible for the safe return of items to Hannah Bedford Ltd.

The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.  The cost of returning the item to us is your responsibility.

Your original postage costs will not be refunded unless the item you received was sent in error or is faulty.  Nor will we refund any sales tax or duties payable on orders outside of the EU.

Products must be returned and carefully repackaged in their original packing.  We will then refund the cost of the goods, but not the original delivery charge.

To arrange a return or exchange please email info@hannahbedford.co.uk quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement. Any item(s) being returned must be returned in their original Hannah Bedford packaging.
 

Please send items for return to:
Hannah Bedford, Studio 210, Cockpit Arts, 18 – 22 Creekside, London SE8 3DZ

 

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.  Hannah Bedford Ltd cannot be held responsible for goods that are lost or delayed in transit.

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are:
- Bespoke pieces
- Customised pieces (pieces that have been altered from their original design shown online.)
- Sale items

 

Pricing and Payment

All the prices are shown in GBP (sterling).  Goods are charged at the price stated on the date the customer places the order and are inclusive of VAT.   Prices are correct at time of publication.  In the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.  Hannah Bedford reserves the right to change prices without prior notice.  Non European Community (EU) residents will be liable for any import duties and taxes in the usual way.

Purchases may be made using a debit or credit card through our secure online payment facility. Alternatively you can contact Hannah to arrange payment by bank transfer.  All orders are subject to acceptance and availability.  

 

Descriptions

Stated sizes are accurate within reason. Variations may occur due to the handmade nature of the goods. Colours may vary from illustrations due to variations in computer monitors.

 

Privacy Policy and Online Security

We do not store credit card details nor do we share financial details with any 3rd parties.
All transactions are handled by a secure online independent payment service provider. 
We accept payment online by Visa, MasterCard, Maestro, Electron or Solo via the secure payment provider.
Payment can also be made by online bank transfers. Please contact Hannah if you would like to pay by this method.

 

Terms and Conditions

When you use this website you are automatically agreeing with and accepting all of the Terms and Conditions for the supply of goods through www.hannahbedford.co.uk. Hannah Bedford Ltd. may update these Terms and Conditions from time to time and will notify you of such changes by uploading them on the site. Usage of the website implies acceptance of the revised terms and conditions.

 

Terms of Sale

On receipt of payment for the goods that you ordered, you will receive an acceptance e-mail sent to the e-mail address you provided when ordering. Our acceptance of your order constitutes a legally binding contract. Therefore, only adults (persons aged 18 and over) and other individuals who are lawfully entitled to enter into a legally binding contract under English law can make a purchase on this site.

 

Copyright

Hannah Bedford Ltd retains copyright of all designs, photography, text, and other content on this website, actionable in law for any breaches.
If you would like to feature fully credited images of Hannah Bedford Jewellery in the media, please contact Hannah Bedford to request permission.
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