Delivery
Each piece is handmade in Hannah’s London studio and some designs are made to order. Delivery times vary depending upon the item and are stated on each item. Delivery is free in the UK and jewellery is packaged in beautiful, bespoke boxes.
Please note that there have been some changes to International Delivery options since the UK left the EU, do see below for details
Pieces made in gold will be sent by Royal Mail Special Delivery Service. Items made in silver will be sent by Royal Mail Signed for Delivery Service. A tracking number will be sent out when the piece is posted.
Please check the delivery time on the item you are ordering. To be safe our last day for UK Postage for Christmas orders is generally 20 December in the UK and 10 December for International Items.
If you are ordering a Christmas gift or need your item for a specific date please contact info@hannahbedford.co.uk as we may be able to prioritise your order and deliver sooner than the specified time.
UK delivery is FREE and sent by Royal Mail Special Delivery service. This is an insured, trackable, next day service. The parcel will need a signature on arrival, so please ensure there is someone present to receive the goods.
Orders over £500 are automatically sent via Option 2 / FedEx. For orders under £500 we offer two options for international delivery:
Option 1. Tracked and signed delivery is handled by UK Royal Mail and costs £15. This option can only be insured for up to £250 value. If the piece you are ordering is a higher value using this shipping method this will be at your own risk. Delivery timeframe is usually 5 to 10 working days once the item has been dispatched.
Option 2. Insured and Tracked Delivery is handled by FedEx and costs £75. The package will travel via a tracked, insured service and require a signature upon arrival. Delivery timeframe is usually 2 to 5 working days once the item has been dispatched.
Please note
Any import duties, sales taxes and customs charges are the sole responsibility of the customer. Paperwork detailing the contents of the parcel will accompany the package for customs purposes.
Please note that if we are sending an item to you in the EU this will be subject to new tax and duty charges from 1 January 2021. On entering your country your local customs will charge you local VAT on the item (which is 17 - 25% depending on country). Additionally you may be charged a handling fee by the courier of roughly £20 to £30 depending on the value of the item and your country. It is possible that this handling fee will change or stop in coming months and we will keep you updated. If you have any queries on this please do contact us.
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Please note that there have been some changes to International Delivery options since the UK left the EU, do see below for details
Delivery for Sale Items
Pieces made in gold will be sent by Royal Mail Special Delivery Service. Items made in silver will be sent by Royal Mail Signed for Delivery Service. A tracking number will be sent out when the piece is posted.
Christmas Postage
Please check the delivery time on the item you are ordering. To be safe our last day for UK Postage for Christmas orders is generally 20 December in the UK and 10 December for International Items. If you are ordering a Christmas gift or need your item for a specific date please contact info@hannahbedford.co.uk as we may be able to prioritise your order and deliver sooner than the specified time.
Delivery Dates for Gifts
If you have a special delivery date in mind, please do contact us and we will try and prioritise your order. Bespoke orders can take between 6-8 weeks.
Order Progress
If you would like to check the progress of an order placed online, please email info@hannahbedford.co.uk and we will be happy to provide you with an update on your order.
Packaging
All jewellery is carefully packaged in beautiful, bespoke, branded boxes. The parcel is sent in an unbranded padded envelope with our name and address discreetly included on the reverse.
UK Orders: Delivery & VAT
Prices on the website are inclusive of UK VAT of 20%.UK delivery is FREE and sent by Royal Mail Special Delivery service. This is an insured, trackable, next day service. The parcel will need a signature on arrival, so please ensure there is someone present to receive the goods.
International Orders: Delivery & VAT
Prices on the website are inclusive of UK VAT of 20%. If you are purchasing an item from outside the UK the VAT will automatically be removed at the checkout.Orders over £500 are automatically sent via Option 2 / FedEx. For orders under £500 we offer two options for international delivery:
Option 1. Tracked and signed delivery is handled by UK Royal Mail and costs £15. This option can only be insured for up to £250 value. If the piece you are ordering is a higher value using this shipping method this will be at your own risk. Delivery timeframe is usually 5 to 10 working days once the item has been dispatched.
Option 2. Insured and Tracked Delivery is handled by FedEx and costs £75. The package will travel via a tracked, insured service and require a signature upon arrival. Delivery timeframe is usually 2 to 5 working days once the item has been dispatched.
Please note
Any import duties, sales taxes and customs charges are the sole responsibility of the customer. Paperwork detailing the contents of the parcel will accompany the package for customs purposes.
EU Customer Update - 1 January 2021
Please note that if we are sending an item to you in the EU this will be subject to new tax and duty charges from 1 January 2021. On entering your country your local customs will charge you local VAT on the item (which is 17 - 25% depending on country). Additionally you may be charged a handling fee by the courier of roughly £20 to £30 depending on the value of the item and your country. It is possible that this handling fee will change or stop in coming months and we will keep you updated. If you have any queries on this please do contact us.