Delivery & Returns
UK Orders: Delivery & VAT
Prices on the website are inclusive of UK VAT of 20%.
UK delivery is FREE and sent by Royal Mail Special Delivery service. This is an insured, trackable, next day service. The parcel will need a signature on arrival, so please ensure there is someone present to receive the goods.
Sale Items: Pieces made in gold will be sent by Royal Mail Special Delivery Service as above. Items made in silver will be sent by Royal Mail Signed for Delivery Service. A tracking number will be sent out when the piece is posted.
International Orders: Delivery & VAT
Please note that prices on the website are inclusive of UK VAT of 20%. If you are purchasing an item from outside the UK the VAT will automatically be removed at the checkout.
Shipping to the EU and Northern Ireland is temporarily paused due to the new General Product Safety Regulation (GPSR) which came into effect on December 13, 2024. Apologies for any inconvenience caused - Hannah very much hopes to resume shipping to these destinations again in due time. Shipping to other international destinations will continue as usual.
return & exchange terms
You have 14 days to return or exchange goods for any reason. You are responsible for the safe return of items to Hannah Bedford Ltd.
The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. The cost of returning the item to us is your responsibility.
If returning from outside the UK, original postage costs will not be refunded unless the item you received was sent in error or is faulty. Nor can we refund any sales tax or duties payable on orders outside of the UK.
Products must be returned unworn and carefully repackaged in their original packing. On safe receipt we will then refund the cost of the goods.
Making arrangements
To arrange a return or exchange please email info@hannahbedford.co.uk quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement.
Any item(s) being returned must be returned in their original Hannah Bedford packaging. Please send items for return to:
Hannah Bedford
Studio 210
Cockpit Deptford
18 – 22 Creekside
London SE8 3DZ.
sale returns
Sale Items can be returned within 14 days. Items must be unworn and returned in original packaging.
Any items which have been made to size or altered from their original design cannot be returned, unless faulty.
Rings can be re-sized at request. Please contact Hannah to discuss and request a quote.